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Concept
User Satisfaction
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Summary
User satisfaction
measures the degree to which a
product or service
meets or exceeds the expectations of its users, reflecting their
overall contentment
and
willingness to continue using it
. It is a
critical determinant of
customer loyalty
, retention, and
positive word-of-mouth
, impacting a
company's reputation
and success.
Relevant Degrees
Marketing and Sales 70%
Production Engineering and Planning 20%
Human Relations in the Enterprise 10%
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