Warranty management involves overseeing and optimizing the entire lifecycle of warranties, including processing claims, tracking data, and ensuring customer satisfaction while minimizing costs. A robust system for warranty management can enhance product quality feedback, reduce liabilities, and increase customer loyalty through efficient handling of warranty issues.
O&M (Operations and Maintenance) refers to the continuous processes required to manage and uphold the operational integrity and functionality of systems and infrastructures. It encompasses regular monitoring, preventative measures, and corrective actions to ensure that everything runs smoothly and efficiently over their lifespan.