Lessons
Add a new Lesson|
Lesson 1
Expectations shape perceptions, influencing the gap between anticipated and actual experiences.
Lesson 2
Understanding customer expectations is crucial for delivering experiences that meet or exceed their desires.
Lesson 3
Perceived performance acts as a benchmark against which expectations are evaluated, driving satisfaction levels.
Lesson 4
The emotional responses of satisfaction and dissatisfaction stem from the alignment or misalignment of expectations and reality.
Lesson 5
Confirmation reinforces expectations, while disconfirmation challenges them, leading to critical evaluations of experiences.
4