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Concept
Service Management 0
Service management is a customer-focused approach that integrates various organizational capabilities to ensure the efficient delivery and quality of services. It encompasses the design, implementation, monitoring, and improvement of services to meet customer needs and business objectives effectively.
Concepts
Service Design
Service Strategy
Service Transition
Service Operation
Continuous Service Improvement
Customer Experience Management
Service Level Management
IT Service Management
Process Optimization
Capacity Management
Incident Management
Problem Management
Change Management
Configuration Management
Relevant Degrees
Production Engineering and Planning 60%
Marketing and Sales 30%
Software Engineering and Development 10%