Quality Management is a comprehensive approach focused on improving the quality of processes, products, and services to meet or exceed customer expectations. It involves the systematic application of quality planning, quality assurance, quality control, and continuous improvement methodologies across an organization.

Quality Management

quality of processes

Quality of products

Quality of services

Customer expectations represent the preconceived notions and standards that consumers have regarding the quality, service, and value they anticipate from a brand or product. Meeting or exceeding these expectations is crucial for customer satisfaction, loyalty, and competitive advantage.

customer expectations

quality planning

Quality assurance is a systematic process aimed at ensuring a product or service meets specified requirements and customer expectations. It involves continuous evaluation and improvement of processes through planned and systematic activities to prevent defects and enhance quality.

quality assurance

Quality control is a systematic process designed to ensure that products and services meet specified requirements and are consistent in quality. It involves the use of various techniques and tools to monitor, assess, and improve production processes, thereby minimizing defects and variations.

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