Post-Occupancy Evaluation (POE) is a process used to assess the effectiveness and performance of buildings after they have been occupied, focusing on user satisfaction, functionality, and operational efficiency. It provides valuable feedback that can inform future design decisions, improve building performance, and enhance user experience.

Post-Occupancy Evaluation

Effectiveness and performance of buildings

User satisfaction measures the degree to which a product or service meets or exceeds the expectations of its users, reflecting their overall contentment and willingness to continue using it. It is a critical determinant of customer loyalty, retention, and positive word-of-mouth, impacting a company's reputation and success.

User Satisfaction

Functionality refers to the range of operations that can be performed by a system, product, or service, and is crucial for determining its effectiveness and user satisfaction. It encompasses both the core capabilities that fulfill primary objectives and additional features that enhance user experience and adaptability.

Functionality

Operational efficiency is the ability of an organization to deliver products or services to its customers in the most cost-effective manner while ensuring high quality and optimal resource utilization. It involves streamlining processes, reducing waste, and leveraging technology to maximize productivity and profitability.

Operational Efficiency

Valuable Feedback

Future design decisions

Building performance refers to the efficiency and effectiveness with which a building operates, encompassing energy usage, comfort, and environmental impact. It is a critical aspect of sustainable architecture and involves the integration of design, technology, and management practices to optimize a building's overall functionality and resource consumption.

Building Performance

User experience (UX) encompasses all aspects of a user's interaction with a product, service, or system, aiming to create a meaningful and relevant experience. It focuses on understanding user needs and designing solutions that are intuitive, efficient, and enjoyable, ultimately enhancing customer satisfaction and loyalty.

Concepts

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